Shipping Delivery Schedule
Our very efficient delivery time-table is as follows:
NEW ZEALAND NORTH & SOUTH ISLANDS:
We now offer 'Free Shipping' to the North & South Islands of New Zealand
COURIER POST or FASTWAYS couriers are used to deliver within New Zealand, however they will not deliver to PO Boxes, best to use an address where someone can receive the parcel during working hours.
AUSTRALIA, USA, UNITED KINGDOM, EURO ZONE, ASIA: Allow 5 to 28 days depending on shipping method chosen.
NZ$8.00 to Australia. NZ$10.00 to USA, EU, UK, Asia. This is the maximum you will pay for shipments sent out via NZ Post (airmail, but not tracked)
International customers can also choose a Tracking Service. The charges for the tracking/'signed for' service are displayed at the checkout. The amount charged depends on the weight of item/s and the destination country.
NZ Post or International Courier Post are used to deliver goods (depending on option chosen at check-out) to the rest of the world.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping costs are not re-fundable.
Your statutory consumer rights are unaffected. Vintage Heaven complies fully with the Consumer Guarantee Act (New Zealand)
Find us on the Contact page or tel. 03 546 6177 during shop hours
Earrings and Sunglasses are not returnable.
Please inspect your purchase as soon as it is delivered.
All clothing must be returned in the same condition as sent- unworn with the original tags intact. Anything returned with stains,soil marks, missing or altered tags, broken zippers, tears, smoke, body or perfume odours, pet hair, make-up, snags or pulls will be returned to the purchaser.
We do not sell dresses or skirts with jammed zippers or/and broken teeth. They come from a factory with zippers intact. We will not accept returns for a broken zipper. If you break a zipper trying on a dress you will have to have it repaired.
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