If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping costs are not re-fundable.
Your statutory consumer rights are unaffected. Vintage Heaven complies fully with the Consumer Guarantee Act (New Zealand)
Earrings and Sunglasses are not returnable.
Please inspect your purchase as soon as it is delivered.
All clothing must be returned in the same condition as sent- unworn with the original tags intact. Anything returned with stains,soil marks, missing or altered tags, broken zippers, tears, smoke, body or perfume odours, pet hair, make-up, snags or pulls will be returned to the purchaser.
We do not sell dresses or skirts with jammed zippers or/and broken teeth. They come from a factory with zippers intact. We will not accept returns for a broken zipper. If you break a zipper trying on a dress you will have to have it repaired.