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Returns

Returning Purchases


If you are not satisfied with your purchase, it can be returned to us in the original condition* (see below) within 14 days of the receipt and we will
  • Exchange it for another item/s.
  • Issue an exchange certificate for the amount of the item for you to use immediately or at a later date (up to 1 year)
  • Issue a cash refund using the original payment method. A 10% re-stocking fee applies to this method.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping costs are not re-fundable.

 Your statutory consumer rights are unaffected.  Vintage Heaven complies fully with the Consumer Guarantee Act (New Zealand)

Be mindful that the majority of returns occur because of the customer choosing garments that are too small.  Please use the sizing charts and a tape measure before choosing.

Earrings and Sunglasses are not returnable.


Please inspect your purchase as soon as it is delivered.

All clothing must be returned in the same condition as sent- unworn with the original tags intact. Anything returned with stains,soil marks, missing or altered tags, broken zippers, tears, smoke, body or perfume odours, pet hair, make-up, snags or pulls will be returned to the purchaser.

We do not sell dresses or skirts with jammed zippers or/and broken teeth. They come from a factory with zippers intact. We will not accept returns for a broken zipper. If you break a zipper trying on a dress you will have to have it repaired.